How we handle your personal information
Last updated: September 2026
This Privacy Policy explains how 4Drive Slovenia collects, uses, stores, and protects your personal data when you visit our website or make a booking. We respect your privacy and comply with applicable data protection regulations.
4Drive Slovenia operates the website 4driveslovenia.com, providing a platform to book vehicles in Slovenia. Our registered address is Center, Ljubljana, Slovenia. For privacy-related questions, contact us at [email protected].
When you complete a booking, you also interact with the local rental company that provides the vehicle. Each company operates under its own privacy policy, which applies to the rental agreement you sign at the time of vehicle collection.
We collect information you provide directly when you use our website. This includes contact details submitted through our contact form or review form, such as your name and email address. These submissions are voluntary and used solely to respond to your enquiry or publish your feedback.
Our web server automatically logs technical information during your visit. Standard server logs record IP addresses, browser type, operating system, pages viewed, access times, and referring URLs. This data helps us maintain system security and analyse traffic patterns.
When you make a booking, you provide personal information including your name, email, phone number, driver licence details, flight or accommodation information if relevant, and payment card details for the booking advance.
This booking data is processed by our booking system to confirm your reservation and generate your voucher. The information is then shared with the local rental company in the city where you will collect the vehicle. The rental company requires these details to prepare your rental agreement and verify your identity and eligibility at the rental desk.
The rental agreement you sign at collection is a direct contract between you and the rental company. That company processes your data as an independent controller under its own privacy policy, which will be provided to you during the rental process.
Our website uses cookies - small text files stored on your device - to improve functionality and analyse visitor behaviour. Essential cookies enable core features such as secure booking submission. Analytics cookies help us understand how visitors use the site, which pages are most popular, and where improvements are needed.
You can control cookie settings through your browser. Disabling cookies may affect certain website features. We do not use advertising or tracking cookies that follow you across other websites.
We use your personal data for specific purposes. Contact form submissions allow us to respond to your questions or requests. Review submissions may be published on our website to assist other visitors. Booking data is used to process your reservation, issue your voucher, and share necessary details with the rental company.
Technical logs and analytics data help us monitor system performance, diagnose technical issues, prevent fraud or abuse, and improve website usability. We do not use your data for marketing purposes unless you have explicitly opted in to receive updates.
We share your booking information with the local rental company in your chosen location. This sharing is necessary to fulfil your reservation - the rental company cannot prepare your vehicle or rental agreement without these details.
We do not sell, rent, or trade your personal data to third parties. We may disclose information if required by law, court order, or governmental regulation, or to protect our legal rights and prevent fraud.
Our booking system and web hosting providers process data on our behalf under strict data processing agreements. These service providers are not permitted to use your data for their own purposes.
We retain your data only as long as necessary for the purposes described in this policy. Booking records are kept for up to seven years to meet accounting and legal obligations. Contact form submissions are typically deleted within one year unless ongoing correspondence requires retention.
Technical server logs are stored for 90 days and then automatically deleted. Analytics data is aggregated and anonymised, making it impossible to identify individual visitors.
You have the right to access the personal data we hold about you and request a copy in a commonly used format. You may also request correction of inaccurate data or deletion of your information, subject to legal retention requirements.
If you withdraw consent or object to processing, we will stop using your data unless we have a legitimate legal basis to continue. You have the right to lodge a complaint with your national data protection authority if you believe we have mishandled your information.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
For questions about this Privacy Policy or how we handle your data, email us at [email protected]. Our office is located at Center, Ljubljana, Slovenia, and we are available Monday to Sunday from 8:00 AM to 8:00 PM (GMT+1).
We may update this Privacy Policy from time to time. The date at the top of this page indicates the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.