Everything you need to know before booking
We handle reservations through our online system. You select your dates, vehicle type, and pickup location, then confirm your booking instantly. The confirmation voucher arrives by email within minutes and contains all details for your rental.
Enter your pickup location, dates, and times on the homepage. Browse available vehicles, compare specifications, and select the one that suits your trip. Complete the booking form with driver details and pay the advance online. Your voucher will be sent to the email address you provide.
Yes, contact us at [email protected] with your booking reference. Changes to dates, times, or vehicle type depend on availability. Some modifications may affect the total amount. We process change requests during office hours Monday to Sunday, 8:00 AM - 8:00 PM GMT+1.
Full name of the main driver as it appears on the driving licence, valid email address, contact telephone number, flight number if picking up at Ljubljana Airport, and any additional services you require such as child seats, additional driver, or cross-border permits for Italy, Austria, Croatia, or Hungary.
When you book online, you pay a booking advance by card. This secures your reservation. The remaining balance is due when you collect the vehicle, and the accepted payment methods for that balance are specified in your voucher and depend on the particular vehicle you have reserved.
You pay a booking advance online when you confirm your reservation. The exact amount is shown during the booking process. The remaining balance is paid when you collect the vehicle. Your voucher states the outstanding amount and which payment methods the rental company accepts for that particular vehicle.
The booking advance must be paid by debit or credit card through our secure online system. We do not accept cash for online payments. For the balance at pickup, the accepted methods vary by vehicle and are listed in your confirmation voucher. See our payment methods page for full details.
It depends on the specific vehicle you book. Some vehicles allow debit card payment for the balance, others require credit card. The voucher you receive after booking states clearly which payment types are accepted for your vehicle. If you plan to use a debit card, ensure it has sufficient available limit.
The rental company may place a security hold on your card when you collect the vehicle. This hold is separate from the rental payment. The amount and whether a credit card is required depend on the vehicle you choose, and these details appear in your voucher.
Some vehicles require a security hold on a credit or debit card at pickup, others do not. Your confirmation voucher specifies the requirements for your particular vehicle. If a hold is required, the amount is stated in the voucher. The hold is released after you return the vehicle undamaged with a full fuel tank.
It depends on which vehicle you book. Some vehicles require a credit card for the security hold or balance payment, while others accept debit cards. The voucher sent after booking states the card requirements for your specific vehicle. If you do not have a credit card, consider increasing the limit on your debit card before travel.
Some vehicles in our selection do not require a security hold. This means no amount is blocked on your card at pickup. However, you remain responsible for any damage or traffic fines during the rental period. The excess amount stated in your insurance coverage still applies if damage occurs. No deposit and insurance coverage are independent parameters.
You must present valid documents when collecting your vehicle. The rental company checks these documents and will not release the vehicle without them. Requirements are standard across most rentals but always check your voucher for specific conditions.
Valid driving licence held for at least one year, passport or national identity card, and the payment card used for the booking advance. If your licence is issued outside the EU, an International Driving Permit is recommended. The voucher sent after booking must also be presented, either printed or on your mobile device.
Minimum age and licence holding period vary by vehicle type. Most standard vehicles require the driver to be at least 21 years old with a licence held for one year. Larger or specialist vehicles may require drivers to be 23 or 25 years old. Age requirements are shown during the booking process for each vehicle.
Collection and return procedures depend on the rental company providing your vehicle. Some operate from a desk at the airport or city location, others deliver to your hotel or arrange meeting points. All details appear in your voucher along with the company contact number.
Pickup location depends on the rental company assigned to your booking. At Ljubljana Joze Pucnik Airport (LJU), you may collect from a desk inside the terminal or from a nearby location. In Ljubljana city, Maribor, or Koper, pickup may be at an office or the vehicle can be delivered to your accommodation. Your voucher provides exact instructions and contact details.
The rental company representative checks your documents, takes payment for the balance, and explains the vehicle controls and features. You sign the rental agreement, which lists any existing damage noted during the inspection. Photograph the vehicle yourself before driving away. Fuel policy and mileage limits are confirmed at this point.
Some rental companies offer key drop-off for returns outside staffed hours, others do not. Check your voucher or contact the rental company directly using the phone number provided. If late return is arranged, park the vehicle in the designated area, lock it, and leave keys in the agreed location. Take photos showing the vehicle condition, fuel level, and odometer reading.
Slovenia has well-maintained roads but alpine routes require attention. Traffic moves on the right. Motorways and expressways require a vignette sticker, available at fuel stations or borders. Speed limits are enforced strictly, and winter tyres are mandatory in mountain areas from November to March.
Cross-border travel to Austria, Italy, Croatia, and Hungary is allowed with most rentals, but written permission from the rental company is required. Request a cross-border permit when booking. The permit is usually provided at pickup. Each country may require separate motorway tolls or vignettes. Note that different insurance coverage may apply outside Slovenia.
Yes, all vehicles using Slovenian motorways and expressways must display a valid vignette. Weekly, monthly, and annual stickers are available at fuel stations such as OMV, Petrol, and MOL, and at border crossings. Some rental companies include a vignette, others charge separately. Check your voucher or ask at pickup. Driving without a valid vignette results in a fine.
Urban areas: 50 km/h. Open roads: 90 km/h. Expressways: 110 km/h. Motorways: 130 km/h. Police enforce limits with fixed cameras and mobile patrols. Fines are issued on the spot or sent to the rental company, who will charge your card for the fine plus an administration fee. Lower limits apply in poor weather and on certain alpine roads.
Plans change, and we handle modifications or cancellations according to the terms stated at booking. Contact us as soon as possible if you need to alter or cancel your reservation. Refunds and fees depend on how much notice you give and the specific terms of your booking.
Email [email protected] with your booking reference and request cancellation. Cancellation terms vary depending on how far in advance you cancel. Some bookings allow free cancellation up to a certain number of hours before pickup, others may incur a fee. The terms applicable to your booking are stated in your confirmation email.
Contact the rental company immediately using the phone number in your voucher. Most companies monitor flight arrivals at Ljubljana Airport (LJU) and adjust pickup times accordingly. If you booked city pickup and your arrival is delayed, inform the company so they can arrange a later handover. Significant delays may require rebooking depending on office hours and vehicle availability.
Still have questions? Contact us at [email protected] or visit our contact page. Our team is available Monday to Sunday, 8:00 AM - 8:00 PM GMT+1 at our office in Center, Ljubljana, Slovenia.